> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marcenta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing: Manage Your Marcenta Subscription and Usage

> View your current plan, monitor AI credit and connector usage, update payment details, and manage or cancel your Marcenta subscription.

The Billing page gives you a live view of your subscription and how your team is using Marcenta. You can check your plan tier, review AI credit consumption, open the customer portal to update payment details, and upgrade your plan — all from one place.

## Getting to the Billing page

In the left sidebar, click **Billing**. The page has two tabs: **Subscription** and **AI Usage**.

## Subscription tab

The Subscription tab shows an overview of your current plan and its details.

### Current plan card

At the top of the Subscription tab, you'll see:

* Your active plan tier (Launch, Accelerate, or Orbit)
* The features included in your plan (connected sources, AI credits, and more)
* The monthly cost
* Buttons to **Manage subscription** and **Upgrade now** (or **Change plan**)

### Subscription details

Below the plan card, a details grid shows:

| Field                    | What it means                                                   |
| ------------------------ | --------------------------------------------------------------- |
| **Provider**             | Confirms billing is active through Marcenta Billing             |
| **Status**               | Your current subscription status (see below)                    |
| **Plan**                 | Your active plan tier                                           |
| **Current period**       | The start and end dates of your billing period                  |
| **Cancel at period end** | Whether your subscription is set to cancel when the period ends |
| **Trial**                | Whether you're in an active trial and when it ends              |

### Subscription statuses

<AccordionGroup>
  <Accordion title="Active">
    Your subscription is in good standing and all features are available.
  </Accordion>

  <Accordion title="Trialing">
    You're in the 5-day free trial period for a paid plan. You won't be charged until the trial ends.
  </Accordion>

  <Accordion title="On hold">
    A payment attempt failed and the subscription is on hold. You have a 3-day grace period before access is restricted. Go to **Manage subscription** to update your payment method.
  </Accordion>

  <Accordion title="Failed">
    Payment has failed. A 3-day grace period applies before Marcenta features are restricted. Resolve the payment issue through the customer portal.
  </Accordion>

  <Accordion title="Cancelled">
    Your subscription has been cancelled. If **Cancel at period end** was set, access continues until the billing period ends, then the account reverts to Launch.
  </Accordion>

  <Accordion title="Expired">
    The subscription period has ended without renewal. Your account is on the Launch plan.
  </Accordion>
</AccordionGroup>

## AI Usage tab

The AI Usage tab breaks down how your team is consuming AI credits during the current billing period.

### Usage summary

The summary section shows three columns:

* **Usage** — total credits consumed and your plan tier
* **Remaining** — credits left and your plan's credit limit
* **Warning** — overage credits and a status badge (Healthy, Low remaining, or Over quota)

<Note>
  Credits reset at the start of each new billing period. If you're approaching your limit, consider upgrading to a higher tier for more credits.
</Note>

### Usage trends

The usage trend chart shows daily credit consumption across the billing period. Hover over any bar to see the exact credit count for that day.

### Usage breakdown

The breakdown table lists credit consumption by AI action type, including the number of queries run, successful completions, and errors. Actions are sorted by total credits consumed, highest first.

## How to upgrade your plan

<Steps>
  <Step title="Go to Billing">
    Click **Billing** in the left sidebar.
  </Step>

  <Step title="Click Upgrade now">
    On the Subscription tab, click **Upgrade now** (or **Change plan** if you're already on Accelerate).
  </Step>

  <Step title="Choose a plan">
    Review the plan options and click **Choose Accelerate** or **Choose Orbit**.
  </Step>

  <Step title="Complete checkout">
    You'll be redirected to the checkout page. Enter your payment details and confirm. Your 5-day trial starts immediately.
  </Step>
</Steps>

<Info>
  Plan upgrades are unavailable when your subscription is on hold or in a failed payment state. Resolve the payment issue first through **Manage subscription**.
</Info>

## How to update payment information

<Steps>
  <Step title="Go to Billing">
    Click **Billing** in the left sidebar.
  </Step>

  <Step title="Open the customer portal">
    Click **Manage subscription**. You'll be redirected to the customer portal.
  </Step>

  <Step title="Update your payment method">
    In the portal, add or replace your payment card, then save. Changes take effect on your next billing cycle.
  </Step>
</Steps>

## How to cancel your subscription

<Steps>
  <Step title="Go to Billing">
    Click **Billing** in the left sidebar.
  </Step>

  <Step title="Open the customer portal">
    Click **Manage subscription**.
  </Step>

  <Step title="Cancel in the portal">
    In the customer portal, select the option to cancel your subscription.
  </Step>
</Steps>

Cancellation is set to take effect at the end of your current billing period. Your access continues in full until then. Once the period ends, your account automatically reverts to the Launch plan.

<Tip>
  After cancelling, the **Cancel at period end** field on your Billing page will show **Yes**, confirming the cancellation is scheduled.
</Tip>

## What happens when a payment fails

If a payment fails, Marcenta does not immediately cut off access. Here's what to expect:

1. Your subscription status changes to `on_hold` or `failed`.
2. You have a **3-day grace period** to resolve the issue.
3. During this window, your account is fully functional, but plan changes are disabled.
4. After 3 days without resolution, Marcenta features are restricted until the subscription is brought back to good standing.

To fix a failed payment, click **Manage subscription** and update your payment method in the customer portal. Access restores automatically once the payment succeeds.

<Warning>
  Billing-related pages and your profile remain accessible even during a billing hold, but other features may stop working after the 3-day grace period.
</Warning>

## Questions about billing

For billing questions, contact the Marcenta team at **[hello@marcenta.ai](mailto:hello@marcenta.ai)**.

## Page trust signals

* Last reviewed: May 20, 2026
* Maintainer: Marcenta Team