> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marcenta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Marcenta Plans: Launch, Accelerate, and Orbit Compared

> Compare Marcenta's three plan tiers, understand what's included in each, and learn how to upgrade, downgrade, or cancel your subscription.

Marcenta offers three plans designed to grow with your team. Every account starts on **Launch** at no cost. When you're ready for more connected sources or AI Agents, you can upgrade to **Accelerate** or **Orbit** — both include a 5-day free trial so you can evaluate the plan before you're charged.

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## Plan comparison

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  <Card title="Launch" icon="rocket">
    **Free — forever**

    The baseline plan for getting started with Marcenta.

    * 1 connected source
    * 500 AI credits per month
    * Full observability across source metrics
    * Anomaly investigation and root cause analysis
    * Out-of-the-box reports and dashboards
    * Analytics agent
    * Chat with data
    * Task manager
    * Daily data refreshes
    * On-demand observability runs
    * Unlimited users
    * No data volume fees
    * Email support
  </Card>

  <Card title="Accelerate" icon="gauge-high">
    **\$129 / month**

    For teams managing multiple marketing channels.

    * 3 connected sources
    * 10,000 AI credits per month
    * Full observability across source metrics
    * Anomaly investigation and root cause analysis
    * Out-of-the-box reports and dashboards
    * Analytics agent
    * Chat with data
    * Task manager
    * Daily data refreshes
    * On-demand observability runs
    * Unlimited users
    * No data volume fees
    * Email support
  </Card>

  <Card title="Orbit" icon="globe">
    **\$289 / month**

    For teams that need unlimited sources and always-on AI workflows.

    * All connected sources (unlimited)
    * 30,000 AI credits per month
    * Full observability across source metrics
    * Anomaly investigation and root cause analysis
    * Out-of-the-box reports and dashboards
    * Analytics agent
    * Chat with data
    * Task manager
    * Daily data refreshes
    * On-demand observability runs
    * Unlimited users
    * No data volume fees
    * Priority support
    * **AI Dispatch briefings**
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## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I upgrade or downgrade at any time?">
    Yes. Plan changes are available from the Billing page and take effect based on your subscription state and billing cycle.
  </Accordion>

  <Accordion title="Which plan includes AI Agents?">
    AI Agents are available on the Orbit plan.
  </Accordion>

  <Accordion title="Where do I request a custom plan or procurement support?">
    Contact the Marcenta team through the product site contact page.
  </Accordion>
</AccordionGroup>

## Related links

* [Pricing page](https://marcenta.ai/pricing)
* [Contact sales](https://marcenta.ai/company/contact)
* [Manage billing](/account/billing)

## Page trust signals

* Last reviewed: May 20, 2026
* Maintainer: Marcenta Team

<Note>
  AI credits are consumed by AI-powered features such as the analytics agent, anomaly investigation, and chat with data. Your credit balance resets at the start of each billing period.
</Note>

## Free trial

Paid plans (Accelerate and Orbit) include a **5-day free trial**. You won't be charged until the trial ends. If you cancel before the trial period is up, your account returns to the Launch plan at no cost.

## How to upgrade

<Steps>
  <Step title="Open Billing">
    In the left sidebar, click **Billing**.
  </Step>

  <Step title="Choose a plan">
    Click **Upgrade now** (or **Change plan** if you're already on a paid tier). You'll see a side-by-side comparison of all available plans.
  </Step>

  <Step title="Select your tier">
    Click **Choose Accelerate** or **Choose Orbit**, depending on your goal.
  </Step>

  <Step title="Complete checkout">
    You'll be redirected to the checkout page. Enter your payment details and confirm. Your 5-day trial starts immediately after checkout completes.
  </Step>
</Steps>

<Tip>
  After a successful checkout, you'll be redirected back to the Billing page. It may take a moment for your new plan tier to appear while the subscription syncs.
</Tip>

## How to downgrade or cancel

You can manage your subscription — including cancellations and payment details — through the customer portal.

<Steps>
  <Step title="Open Billing">
    In the left sidebar, click **Billing**.
  </Step>

  <Step title="Open the customer portal">
    Click **Manage subscription**. You'll be taken to the customer portal.
  </Step>

  <Step title="Cancel or change your plan">
    In the portal, choose to cancel or switch plans. Cancellations take effect at the end of your current billing period — you keep full access until then.
  </Step>
</Steps>

<Info>
  When you cancel, your subscription status shows **Cancel at period end: Yes** on the Billing page. Access continues until the period ends, then your account reverts to the Launch plan.
</Info>

## What happens if payment fails

If a payment attempt fails, your subscription moves into a hold state. Marcenta gives you a **3-day grace period** to resolve the issue before access is restricted.

<AccordionGroup>
  <Accordion title="During the grace period (days 1–3)">
    Your account remains fully functional. You'll see a billing hold indicator on the Billing page. Plan changes are disabled until the payment issue is resolved.
  </Accordion>

  <Accordion title="After the grace period (day 4+)">
    API access is restricted and certain features stop working until the subscription is brought back to good standing. Your data and settings are preserved.
  </Accordion>

  <Accordion title="How to resolve a payment failure">
    Go to **Billing** → **Manage subscription** to open the customer portal. Update your payment method there, then retry the payment. Once the payment succeeds, access is restored automatically.
  </Accordion>
</AccordionGroup>

<Warning>
  If your account enters a hold state, plan upgrades are temporarily unavailable. Resolve the payment issue first, then return to the Billing page to make plan changes.
</Warning>